Refund Policy

Thank you for shopping with Petcareplusshop We want to ensure your satisfaction with every purchase. Please take a moment to review our return policy below:

 

30-Day Return Policy:
You have 30 days after receiving your item to request a return.

 

Eligibility:
To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

 

Starting a Return:
To initiate a return, please contact us at info@petcareplusshop.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

 

Damages and Issues:
Please inspect your order upon reception. If the item is defective, damaged, or incorrect, please contact us immediately so we can address the issue promptly.

 

Exceptions:
Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, or gift cards. Please reach out to us if you have any questions or concerns about your specific item.

 

Exchanges:
The quickest way to get the item you desire is to return the item you have, and upon approval of the return, make a separate purchase for the new item.

 

European Union 14-Day Cooling Off Period:
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The same conditions apply regarding the condition of the item, proof of purchase, and packaging.

 

Refunds:
Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process the refund.

 

Contact Us:
If more than 15 business days have elapsed since the approval of your return, please contact us at info@petcareplusshop.com for further assistance.

Thank you for your understanding and cooperation. We strive to make your shopping experience with PetCarePlusShop enjoyable and hassle-free.